City of Joplin utility payments are on hold starting today

Utility payments are on hold today.

Starting at 4 p.m. on Friday, the City of Joplin will temporarily be unable to accept any online utility bill payments due to upgrading the computer software of this system. The online utility payment option will be back up and running by approximately 8 a.m. on Monday.

If customers try to make an online payment during this time, they will receive a screen message stating that the online bill-paying service is unavailable. This upgrade does not affect online payments to the municipal court.

We apologize for any inconvenience to our citizens and appreciate their understanding as we update the technology for this service. The City’s Information Technology Department will complete the upgrade of the Finance Department’s payment software.

Other payment options are available for citizens, including the drop box on the west side of City Hall, 602 South Main Street (checks or money orders only please); mailing their payment to the City of Joplin, 602 South Main, Joplin, Mo., 64801; or paying in person at the Finance Department on the third floor of City Hall from 8 a.m. to 5 p.m. Monday through Friday.