The Better Business Bureau’s tips for finding the right furnace contractor

The Better Business Bureau warns 4-states residences of furnace work before winter:

As temperatures drop, BBB recommends making sure your furnace is in working order so you don’t have any chilly surprises. It’s wise to have a contractor check up on your furnace if you haven’t already this year – this can help you get out ahead of potential issues.

If a broken furnace does catch you off guard, don’t panic. Take your time to find a trusted contractor. Some unscrupulous contractors will take advantage of customers in emergency situations by overcharging them, not finishing projects or failing to contact them. Good heating contractors will be in high demand this winter, so don’t be surprised if you can’t get your furnace fixed immediately. But don’t rush into a deal with a bad actor, either.

Common complaints BBB receives about HVAC contractors include substandard work, unfinished jobs and billed expenses that weren’t discussed up front. Research contractors carefully before you move forward. Tips for finding a heating contractor:

• Research companies with BBB. Visit BBB.org to search for service companies’
  BBB Business Profiles. There, you can see customer reviews, any history of
  complaints and whether the company is BBB Accredited. Always confirm that the
  company is licensed and insured.
• Compare prices and service packages. Get at least three estimates for any
  heating repair, maintenance or replacement project. The estimates should provide a
  full description of the services the company will provide and the materials they will
  use.
• Ask about a warranty. Find out if the company offers any type of warranty or
  guarantee, and make sure you understand the terms and conditions of the coverage.
  Check the warranty on your current air conditioning unit to determine whether any
  repairs or replacements are covered.
• Ask about energy efficiency. Many new furnace units are manufactured to be
  energy efficient. Look for the ENERGY STAR label on energy efficient products that
  may cost a little more up front, but could help you save money on energy costs over
  time. Some models may even be eligible for a tax credit – your contractor can help
  you verify this and can provide the Manufacturer Certification Statement for the
  equipment you plan to purchase.