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Shelter from the Storm: Cold Weather Rule helps keep the heat on for those who can’t pay

Keeping the bills paid, especially during the winter, can be tough.

But what alternatives do you have if you can’t pay what you owe?

The Missouri Public Service Commission’s Cold Weather Rule helps people keep from getting their utilities shut off.

“From November 1st to March 31st, the Cold Weather Rule prohibits disconnection for non-payment of heat-related service when the temperature is forecasted to drop below 32 degrees in the following 24-hour period,” says Nate Hackney, Liberty Manager of Customer Assistance Programs.

“They will take their amount their behind, their arrearage, and divide it out over the next 12 months. Then they’ll go on an average payment plan which puts them on basically a budget billing plan so they can plan out their finances,” Hackney says.

“If they fulfill their agreement over the next 12 months, that will take care of not only their bills that are to come but the bills they have stacked up.

He says the agreement begins as soon as the first installment is paid.

In southwest Missouri, call 1-800-206-2300

For more tips and helpful information, see information provided by the Missouri Public Service Commission

In Kansas call 1-800-662-0027 or your local utility.

Those living in Kansas also may visit the Kansas Corporation Commission for information.

In other states, contact your local utility provider.

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