The Better Business Bureau is advising consumers to use caution when doing business with Castaways Vacation Club, a travel company located in Litchfield, Illinois.
From the Better Business Bureau:
“Consumers reported to BBB the company is attempting to collect past annual fees, did not cancel the membership as requested, failed to communicate, and provided poor customer service.
Castaways Vacation Club has an “F” rating, the lowest on BBB’s scale, due to unresolved complaints. BBB has received numerous complaints about the business in the last three months.
Consumers report receiving letters from the company that claim to be an “Overdue Notice.” The letter features a large red stamp that reads “Final Notice,” and says it is the company’s “final attempt to reach you before escalating your file for further review and possible legal action by our attorney.”