Missouri American Water urges customers to prepare for extreme cold
Joplin, MO. (Feb. 5, 2021) – With extremely cold temperatures expected in the coming days, Missouri American Water is reminding homeowners to take steps to prevent frozen pipes. These tips can also help protect the local water team as they perform critical work for reliable, safe water service.
Customers should:
Allow a small trickle of water to run overnight to keep pipes from freezing. Customers should consider collecting the water for later use such as watering indoor plants and more. The cost of a short-term trickle is much less costly than a repair to a burst pipe.
Open cabinet doors to expose pipes. Opening cabinet doors exposes pipes to warmer room temperatures.
“These two tips not only help our customers protect their plumbing, but also help to support our employees,” said Matthew Barnhart, senior manager of southwest operations. “Often times when pipes freeze customers assume there is an issue with their water service, which can put a demand on our team members in the field who are working hard to do everything they can to keep the water flowing.”
If in-home pipes freeze, customers should:
Shut off the water immediately and not attempt to thaw frozen pipes unless the water is shut off. Freezing can often cause unseen cracks in pipes or joints.
Apply heat to the frozen pipe by warming the air around it. Customers can use a hair dryer, space heater or hot water. Space heaters should not be left unattended, and customers should avoid using kerosene heaters or open flames.
Once pipes thaw, water should be turned on slowly and pipes should be checked for cracks and leaks.
When customers are away from home, they should:neighbor regularly check their property to ensure the heat is working and the pipes have not frozen.
Consider purchasing a freeze alarm. The alarm will call a user-selected phone number if the inside temperature drops below 45 degrees.
Customers are also reminded to keep snow cleared away from fire hydrants located near their residence. This can help local fire fighters in the event of an emergency. Missouri American Water also encourages customers to update their Missouri American Water account contact information to receive important water service information should their service be impacted.
Customers can manage their account online at missouriamwater.com. They can also call 866-430-0820 to update information.